FAQ and support

Short answers to common questions, and how to reach support.

Does it replace Jira's own time tracking?

No. It reads the worklogs your team already logs in Jira. There is no second place to log time.

Does the app change anything in Jira?

No. It only reads issues, worklogs and users. It never creates, edits or comments on an issue.

Can one Jira project belong to more than one cost project?

Yes. Scope is defined independently each time, so the same Jira project can be covered by several cost projects at once, for example one per cost account.

Time-based or monetary: can I change it later?

Yes, in Settings, and the app asks you to confirm first. Nothing is converted: the budget and milestone numbers keep their values and are simply read as hours or as currency amounts, so review them. See changing the type or currency.

A person's rate went up. How do I keep last month's cost?

Set the new rate with an Effective from date. Hours before that date keep the old rate. See Rates that change over time.

Why does the app say hourly rates are not set?

Logged time is being counted at 0 only because no rate applies to it. A new monetary project starts with a default rate of 0. A rate you set to 0 on purpose does not trigger the banner.

Why does a person show a rate I never entered?

It comes from a lower level: a cost account, their role, or the project default. The label next to the rate says which; "mixed" means an account's rate covered only some of their worklogs.

Is there a limit on project size?

Yes: 500 issues per project. This is a deliberate limit. See Limits and behaviour for how to split a large project.

Are different currencies converted?

No. Each project has one currency, and a portfolio or report adds money only across projects that share it.

Can I export data?

Yes, to XLSX, from expenses, fixed revenue, portfolios and reports.

Where does the data live?

In Forge storage on your own Atlassian site. See the privacy policy for exactly what is kept.

Support#

Questions, bug reports or feature requests: info@vudia.site. To help us answer quickly, include the project name, what you expected, what you saw and a screenshot if possible. Security reports go to the address on the security page.